Refund & Returns Policy

Refund and Returns Policy 

We want you to be happy with your purchase. If you are not satisfied with your order, please review the following return guidelines. 

Returns 

Customers may request a return within 7 days of receiving the order, provided that: 

  • The item is unused 
  • The item is in its original condition 
  • The item is returned in its original packaging 

To initiate a return, please contact us at: 

claudsandcands@gmail.com 

Non-Returnable Items 

For hygiene and quality reasons, items that have been used or damaged after delivery cannot be returned. 

Return Shipping 

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. 

Refunds 

Once we receive and inspect the returned item, we will notify you of the outcome of your refund request. 

If approved, refunds will be processed via the original payment method used at checkout. 

Please allow a few business days for the refund to reflect depending on your payment provider. 

Faulty or Incorrect Items 

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist you as quickly as possible. 

 

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